Arctic Spas Important Customer Announcement for Hot tubs with Eco-paks in Whitby and Toronto

by Dec 21, 2012

We would really appreciate it if our friends, customers and fans would share this information with as many people as possible across Facebook, twitter or any other preferred medium to ensure anyone who owns a Spa or hot tub with an Eco-pak is aware of the significance of the 4 Dashes on the display.

 

Attention All Arctic Spas and Coyote Spas Hot Tub Owners in Whitby and Toronto :

There have been a few cases lately where spas with Eco-paks read only “4 dashes” on the topside control.  If y

ou see 4 dashes on the display this means the processor of the spa pack has been damaged and the processor card will need to be replaced.  DO NOT enter the water as the temperature of the water is unknown.  Turn the spa off and call your local dealer or service supplier.

This is not a new phenomenum. Over the years we have replaced a number of spas where Gecko, Global , and even Balboa packs have caused over-heating spas to a point where in some instances all of the plastic fittings in the spa warp. This is one of the reasons why the safety instructions (included with every spa and in the owners manual) included the UL/CSA required warning:

“Before entering the hot tub, measure the water temperature with an accurate thermometer.”

The cause of this is still being investigated but we think that it is related to transient voltage during lightning storms.   It is our intention to exceed the legislated safety requirements and add the additional safety features necessary to 100% eliminate the chance of this happening and we have begun working on that plan. This will make our spas the safest spas to own.

Proper care should be taken to make sure spas are running ok after storms, and particularly power outages.

We have added “4 dashes” to the error section of the quick reference cards (below).

Arctic Spas

Disclaimer:
The information and suggestions provided by Arctic Spas are intended for general wellness and educational purposes only. They are not a substitute for medical advice, diagnosis, or treatment. Before making any changes to your health routine or attempting any of the tips we share, please consult with your doctor or qualified healthcare provider to ensure they are safe and appropriate for your personal needs. Arctic Spas is not responsible for any outcomes related to the use or misuse of the information provided.

Your health and safety always come first — when in doubt, check it out with your medical team!