I have been dealing with Chuck and his employees at Arctic Spa for the past two years. I always receive a friendly smile and they know me when I walk in the door.
We do not have an Arctic Spas tot tub. In fact our tub was purchased by my husband at another hot tub dealer within the city. Our initial experience with our new tub was not good. Skin allergies to the chemicals and trouble keeping the tub balanced made it impossible for us to use it. I became very frustrated with the lack of customer service and knowledge I was receiving for the dealer that our tub was purchased from.
Because of frustration, I went to Arctic Spa. I talked to Chuck and one of his employees. They were both very informative and helpful even though I did not have one of their hot tubs. Arctic Spas was able to help us through the difficulties we were having and allowed us to use our rub again.
Chuck and his staff put the joy back into owning a hot tub. Since then, I have been buying my entire hot tub supplies form Arctic Spas. I have always received friendly helpful service. I have, and will continue to refer anyone I talk to, to Arctic Spas.
Candace & Les
In May 2006 I purchased an Arctic Spas Klondike-a major expenditure for us. Since that time we have received exemplary service. Our questions and concerns have been dealt with in a professional and timely manner. All of your staff is friendly and knowledgeable on the occasions when we need information.
We weren’t sure just how much we would use this spa but I can honestly say that it is used on a DAILY basis. The relaxation and therapeutic benefits have been beyond our wildest expectations. Family, friends and co-workers have all enjoyed our spa on a regular basis too.
I do not give a referral easily as I have high expectations of quality of product and after-sale service provided. We are so pleased that I have given recommendations to quite a number of acquaintances who have talked of getting a spa.
Neither of us can visualize not having a spa and want to thank you for making this experience a good one.
Right from the first time we came into the store everyone did their utmost to answer any question we had. In fact you guys went out of you way to help us out. The hot tub arrived exactly the day we were told it would. There was a great crew there to get it set in place, get it going and explain everything to us. Something very important to us is after sale service. We have had many questions and I know we can call and our questions will be answered.
I hit a deer on my motor bike and have a bad back. I wish I would have bought the tub 2 years ago because it really does make a difference to my mobility and I can get a decent night’s sleep. I wondered if we were doing the right thing when we bought the aqua tremor sound system but after hearing it I am glad we did. The quality of sound is fantastic, and I do not have to worry about speakers being damaged by moisture. Everyone who has been in our spa has been very impressed. So far there has been very little difference in our power bills. Obviously by the way they are insulated the heat from the motors helps heat the tub too. We looked at different spas before making the decision to purchase and Arctic Spa. We have without a doubt made a best buy.
Thank you all so much for everything you have done to make this a very enjoyable experience for us. We have a quality product that we will enjoy for many many years.